Choose your product, check the version and quantity, and add it to your basket. Enter your details at checkout and check the delivery address and total amount before paying.

The available payment methods are shown at checkout. They may depend on your country, order amount and customer account type. Choose the method that suits you.

Check the stock status and delivery time on the product page. If you want to order several units or need a product before a particular date, please ask us to check availability beforehand.

Contact us as soon as possible with your order number and the change you would like to make. We will check what is still possible. If the order has already been processed or dispatched, we will discuss the next steps with you.

Check your spam folder and whether you entered the correct email address when ordering. If you are unsure, contact us with your name, order date and payment reference, if available. Do not immediately place the same order again.

Yes. Tell us the brand and model of your existing equipment, your requirements and your budget. A photo of the rating plate or connections helps us choose the right combination.

Shipping costs are calculated at checkout based on your order and delivery address. Different shipping terms may apply to business orders. Always check the total amount before paying.

Check the product page and checkout information for the indicated delivery time. Actual delivery also depends on the carrier. Please contact us if your order is urgent.

Check your dispatch confirmation and, if available, your customer account. Also check your spam folder. If you have not received shipping information, contact us with your order number.

Check the delivery address, delivery notification and any agreed safe places, and ask your neighbours. Then contact us with your order number and tracking information so we can investigate the shipment.

Take photos of the outer packaging, shipping label, inner packaging and contents. Keep the packaging and contact us with your order number and a description of the problem. We will then look into a solution.

Check whether collection is offered at checkout or arrange it with us beforehand. Wait for confirmation that your order is ready before coming to the shop.

Enter your delivery country and address at checkout to see the available options and costs. If your country is not listed, please ask us about the possibilities.

Contact us with your order number and tell us which item you wish to return. Check the shop's current returns information. You can also use the withdrawal form if it applies to your purchase.

Pack the product securely to protect it in transit. Include its accessories and your order details. Use the original packaging where possible and clearly state any return reference you have received.

Send your order number, brand, exact model, a clear description and any error codes. Explain what you have already tried. A photo or short video can help us assess the problem.

Contact us beforehand so we can discuss whether inspection or repair is possible and what you need to bring. If requested, also bring the power supply, remote control and relevant cables.

This depends on the device and the work required. Ask about the options and costs beforehand. We can provide specific advice once it is clear what needs to be done.

This depends on the assessment of your return and the payment method used. Contact us with your order number if you have a question about the status.

Check your device's exact model number and the remote control's compatibility information. Matching the brand alone is not enough. If you are unsure, send us photos of the rating plate and your old remote control.

This varies by model. Some infrared remotes work straight away, while Bluetooth models often need pairing first. Follow the instructions for both the remote control and the device.

A media player generally plays content through apps, the internet or local files. A satellite receiver receives satellite signals through a dish and tuner. Check the features of the specific model, as combined devices are also available.

Do not assume that they are included. Check the product page for what is supplied. Apps, pay-TV channels or services may require separate accounts, subscriptions or licences. Only use services you have access to.

This is not guaranteed. Availability and functionality depend on factors such as the operating system, certification and app provider's requirements. Tell us beforehand which apps are essential for you.

A wired connection is generally more stable and less susceptible to wireless interference. Wi-Fi performance is affected by distance, walls and network congestion. If playback stutters, try temporarily connecting a network cable if possible.

Consider the screen size, available space, power consumption and supported supply voltage. Also check the tuners, smart TV functions and mounting options you need. Browse our TV range or ask us for advice.

Only if the manufacturer permits this for the particular model. Never connect a device to a higher voltage than specified. Check the rating plate, manual and required power cable.

This depends on your receiver, the satellite you want to receive, your provider and the number of connections. Tell us the exact models and what you want to watch. We will help you check the combination before ordering.

Check the TV's selected input and whether the cables are properly connected. Check whether all channels are affected. Disconnect equipment from the power supply before undoing coaxial connections. Do not work at height yourself; ask for help adjusting the dish.

No, compatibility is not guaranteed. It depends on the protocol, firmware, resolution, power supply and supported functions. Send us the exact camera and NVR models so we can give specific advice.

Contact us with a description, your location and photos of the situation. We will discuss whether we can carry out the work and what preparation or appointment is needed.

Asatgroothandel has merged with ASAT. The consumer and business ranges are now available together in one online shop.

Complete the form on Become a business customer . Include your company details, contact information, trade register number and VAT number. We review applications manually.

No. Your application must first be reviewed and approved. You can then log in to see the prices and available quantity discounts associated with your business account.

First try signing in with the email address of your existing account. If you cannot access your account or cannot see business prices, contact us so we can check your account.

Check that you are signed in with the correct email address and that your business account has been approved. If the prices are still not as expected, contact us with your company name and email address.

Not automatically. Check the available quantities and prices on the product page while signed in to your approved business account. You can send us an enquiry for larger quantities.

Different terms may apply to business orders. Check the information in your account, on the product page and at checkout. Contact us beforehand if anything is unclear.

You can find us at Kapellerlaan 103, 6045 AB Roermond. Please contact us in advance for repairs, installation or collection of specific products.

Tuesday to Friday from 10:00 to 17:30 and Saturday from 10:00 to 16:00. Closed on Mondays and Sundays. Opening hours may vary around public holidays; please check beforehand.

Call 0475 407 278, email info@asat.nl or use the contact page. Always include your order number when enquiring about an existing order.

Send the brand and full model number, a photo of the connections and any error message. Explain what you want to connect, when the problem occurs and which steps you have already tried.